Refund and Returns Policy for Prestige Jewells

Effective Date: October 29, 2024

Thank you for shopping with Prestige Jewells. We strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help.

Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging, with tags attached (if applicable).
• Accompanied by a receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products
• Gift cards
• Sale or clearance items (unless defective)

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@prestigejewells.com or call us at (406) 961-4847 to request a return authorization.

2. Prepare Your Return: Once approved, securely package the item(s) you wish to return, including the original packing slip.

3. Ship Your Return: Send your return to the following address:

   Prestige Jewells
   892 Bull Pine Dr
   Hamilton, Montana (MT), 59840

   Please note that you are responsible for the shipping costs associated with returning the item(s), unless the return is due to a defective or incorrect item.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original payment method within a certain number of days (usually 5-10 business days).

Exchanges

If you would like to exchange an item for a different size or color, please follow the return process above, and once we receive your returned item, you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@prestigejewells.com or (406) 961-4847. We will arrange for a replacement or refund at no additional cost to you.

Changes to This Policy

We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website, with the updated effective date noted above.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: support@prestigejewells.com
Phone: (406) 961-4847
Address: 892 Bull Pine Dr, Hamilton, Montana (MT), 59840